Tiro Seepe

End-User Computing Specialist | IT Support Professional

About

Highly proficient IT support professional with over 5 years of experience in end-user computing and technical assistance, specializing in Windows, Mac, and Microsoft 365 environments. Proven ability to troubleshoot complex hardware and software issues, manage incidents, and deliver comprehensive user training. Committed to optimizing IT systems and enhancing user satisfaction through effective problem-solving and proactive support.

Work Experience

End-User Support

FRESH IT

May 2019 - Present

Florida, Gauteng, ZA

Led comprehensive end-user support operations, ensuring high system availability and user satisfaction through expert troubleshooting, maintenance, and training.

  • Streamlined troubleshooting processes for diverse technical issues across software, hardware, servers, network devices, and peripherals, significantly reducing resolution times.
  • Ensured optimal system performance and security by executing scheduled IT maintenance, including backups, updates, and patch management across all systems.
  • Successfully deployed and configured new IT equipment and systems, including desktops, servers, and network devices, ensuring seamless integration and operational readiness.
  • Enhanced user proficiency and adoption of new systems and software through comprehensive training and ongoing support programs.
  • Managed the full incident lifecycle, from logging to resolution, consistently achieving high user satisfaction rates and prompt issue closure.

IT Field Technician

CIT Business Solutions

Jul 2016 - Jan 2019

Johannesburg, Gauteng, ZA

Provided critical on-site IT support and infrastructure maintenance across multiple client locations, ensuring operational continuity and compliance.

  • Delivered essential on-site IT support across diverse client locations, ensuring prompt resolution of technical issues and minimizing operational downtime.
  • Installed and maintained a wide range of hardware and networking equipment, contributing to robust and reliable IT infrastructure.
  • Diagnosed and resolved complex connectivity and device issues in various IT environments, enhancing system reliability and user productivity.
  • Ensured strict adherence to company IT standards and best practices across all client sites, maintaining system integrity and security.

IT Field Technician

Business Connexion

Sep 2015 - Dec 2015

Johannesburg, Gauteng, ZA

Executed on-site IT support and equipment maintenance, ensuring system functionality and compliance with company standards.

  • Provided essential on-site IT support across various client locations, ensuring prompt issue resolution and operational efficiency.
  • Executed installation and maintenance of diverse hardware and networking equipment, supporting robust IT infrastructure.
  • Diagnosed and rectified connectivity and device problems in diverse IT setups, restoring functionality efficiently.
  • Maintained high compliance with company IT standards across all operational sites, contributing to a secure and stable IT environment.

IT Helpdesk

Randfontein Local Municipality

Sep 2013 - Dec 2013

Randfontein, Gauteng, ZA

Managed IT equipment installation, maintenance, and technical support, ensuring seamless operations for municipal users.

  • Managed the installation and maintenance of essential IT equipment, including printers, scanners, and workstations, ensuring consistent operation for municipal staff.
  • Provided comprehensive IT support to users via remote access technologies and on-site visits, effectively resolving technical issues.
  • Administered Active Directory, managing user accounts and permissions to maintain secure network access and streamline user onboarding.
  • Configured and managed backup solutions, antivirus products, wireless routers, and firewalls, enhancing network security and data integrity.

Education

Information System Network Engineering

CTI Education Group

Jan 2013 - Dec 2015

Johannesburg, Gauteng, ZA

Projects

Migration from Office 2010 to M365

May 2019 - May 2019

Led the comprehensive migration of Microsoft Office 2010 to Microsoft Office 365, encompassing license management, data transfer, and user training for seamless adoption.

Migration of Windows 7 to Windows 10

May 2019 - May 2019

Managed the upgrade of workstations from Windows 7 to Windows 10, including data backup, restoration, and post-migration user support.

Languages

English

Skills

Technical Support

  • End-User Support
  • IT Helpdesk
  • On-site Support
  • Remote Support
  • Technical Assistance
  • Troubleshooting
  • Incident Management
  • Problem Management
  • IT Support Escalation

Operating Systems & Software

  • Windows
  • macOS
  • Microsoft 365
  • Microsoft Office 2010
  • Windows 7
  • Windows 10
  • Cloud Apps
  • SCCM
  • Intune
  • TeamViewer
  • Anydesk
  • Quick Assist

Networking & Infrastructure

  • LAN/WAN
  • Wi-Fi
  • IP Addressing
  • DNS
  • DHCP
  • Network Devices
  • Active Directory
  • Backup Products
  • Antivirus Products
  • Wireless Router Configuration
  • Firewall Configurations

Hardware & Peripherals

  • Desktops
  • Laptops
  • Servers
  • Printers
  • Scanners
  • Workstations
  • Peripherals
  • Audio Visual Equipment Connectivity

IT Operations & Management

  • IT System Maintenance
  • Backups
  • Updates
  • Security Patches
  • IT Equipment Configuration
  • Asset Tracking
  • Technical Documentation
  • Deployment

User Engagement & Training

  • End-User Training
  • User Support
  • Customer Service
  • User Satisfaction
  • Technical Communication

Problem Solving & Analysis

  • Analytical Thinking
  • Root Cause Analysis
  • Problem Prevention
  • Issue Resolution
  • Prioritization
  • Multitasking
  • Learning Agility

References

Bronwyn (Fresh IT)

Manager, Phone: 07460 39700, Email: [email protected]

Zeena (CIT Business Solutions)

Supervisor, Phone: 0824 926 397, Email: [email protected]